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Questions about Shopia? Reach out any way that suits you, we reply fast.

Visit usDar es Salaam, Tanzania
Opening hoursMon–Fri: 08:00–16:00 · Sat & Sun: Closed

Questions

Does Shopia work without internet?
The POS keeps selling even if the internet drops or is very light, and syncs automatically once it's back. Online features like the store and mobile payments do need internet, and your data is always safely stored on the server.
How do I get started with Shopia?
Click "Start free" on the pricing page, fill in your shop details, and begin a 30-day free trial.
Do you help set up hardware like printers and scanners?
Yes, message us on WhatsApp and we'll guide you step by step, or connect you with a supplier.
How do I get quick help if something goes wrong?
Use WhatsApp or email support@shopia.co.tz, our team replies within a few hours on working days.
Can I have multiple branches?
Yes, depending on your plan. Each branch has its own stock, sales and reports. You can transfer stock between branches and view reports per branch or combined.
Is the system available in Swahili?
Yes! Shopia is available in Swahili, English and French. You can switch languages anytime and the entire system will change.
Can I track customer debts?
Yes. Shopia has a complete debt tracking system. You can see all debtors, remind them via WhatsApp or SMS with one click, and record payments as they come in.
Is there an online store?
Yes! Every business gets its own online store at no extra cost. Customers can browse products, order, and pay online. You can also add promotional banners.
Is my data safe?
Yes. Each business has its own separate database, so your data is never mixed with others. We use encryption and secure storage. Only you and staff you authorize can see your data.
How long does it take to learn?
Shopia is designed to be simple. Most business owners start selling within minutes. We have a complete guide and 24/7 support to help you.